If you have any issues with your product? Want to know how to return your product? Please read below to know the return process:
In case you received a faulty product or you received an incomplete or damaged in-transit shipment simply report your issue via our complaint Form within 3 days of product receiving so our support team can contact you to guide you accordingly.
Note: Change of mind complaint will not be entertained
- Fill (Complaint Form) to register a complaint.
- Pack your parcel secure in the actual undamaged package as was originally delivered to you.
- Our representative will contact you for more information about your mentioned issue.
- For any more queries please email us at [email protected]
CONDITIONS FOR RETURN
- If you are asked to submit product in Hydronix Care Center, please insure before returning a product the original tag, user manual, Warranty Card, Invoice and shipping label must be included with the product
- If the product is returned from the customer is in poor condition, Hydronix Water Technology reserve the right to reject the return.
Note: If your product is not eligible for return, we suggest you to claim warranty (if applicable).
Note: If the same item is not available/out of stock, select another product of your choice amounted same or in case of higher, difference amount has to be paid.