If you have any issues with your product? Want to know how to return your product? Please read below to know the return process:

In case you received a faulty product or you received an incomplete or damaged in-transit shipment simply report your issue via our complaint Form within 3 days of product receiving so our support team can contact you to guide you accordingly.


Note: Change of mind complaint will not be entertained


  1. Fill (Complaint Form) to register a complaint.


  1. Pack your parcel secure in the actual undamaged package as was originally delivered to you.


  1. Our representative will contact you for more information about your mentioned issue.


  1. For any more queries please email us at [email protected]




  1. If you are asked to submit product in Hydronix Care Center, please insure before returning a product the original tag, user manual, Warranty Card, Invoice and shipping label must be included with the product


  1. If the product is returned from the customer is in poor condition, Hydronix Water Technology reserve the right to reject the return.


Note: If your product is not eligible for return, we suggest you to claim warranty (if applicable).

Note: If the same item is not available/out of stock, select another product of your choice amounted same or in case of higher, difference amount has to be paid.